At Makeblock, we are committed to providing our customers with the best value for their purchases. To ensure you always get the best price, we offer a 60-Day Price Guarantee on all products purchased directly from makeblock.com. This policy aims to give you confidence and peace of mind when shopping with us.

What is the 60-Day Price Guarantee?

Our 60-Day Price Guarantee means that if you purchase a product from makeblock.com and the price of that product drops within 60 days of your purchase, you are eligible for a price match.

How Does the Price Guarantee Apply?

• Eligibility: The price guarantee applies only to purchases made on makeblock.com. Products purchased from other retailers or third-party sellers are not eligible.
• Timeframe: The price drop must occur within 60 days of your original purchase date.
• Product Match: The price guarantee applies to the same product (identical model, specifications, and condition).

How to Apply for a Price Match?

If you notice that the price of a product you purchased from makeblock.com has dropped within 60 days, we offer a Direct Refund. We will refund the price difference within 3-5 business days.

Steps to Apply for a Price Match:

• Documentation: Prepare your order number and proof of the price drop (such as a screenshot and link to the product page showing the reduced price).
• Fill Out the Form Below: Submit your documents and complete the neccessary form for review.
• Verification: Our team will verify the price drop and your purchase details.
• Fulfillment: Once verified, we will process your request within 3-5 business days.

For Direct Refund:

• Documentation: Prepare your order number and proof of the price drop (such as a screenshot and link to the product page showing the reduced price).
• Contact Us: Reach out to our customer support team at vicky@info.xtool.com . Include your order number, proof of the price drop, and a brief explanation of your request.
• Verification: Our team will verify the price drop and your purchase details.
• Fulfillment: Once verified, we will process your refund within 3-5 business days.

At Makeblock, we strive to provide our customers with high-quality products and exceptional customer service. Our 60-day price guarantee is just one of the ways we ensure you get the best value for your investment. Shop confidently with Makeblock, knowing that you are always getting the best deal available.
Thank you for choosing Makeblock. If you have any questions or need further assistance, please do not hesitate to contact our customer support team at support@makeblock.com.