Airblock-Product Support - Makeblock
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Airblock
Modular and programmable flying robot
FAQ

我想要买Airblock,但购买前还有些小疑惑。

 
Q1:Airblock适合多大的孩子玩?
Airblock的建议使用年龄是8岁+,8岁及8岁以上的孩子都能玩。
Q2:Airblock可以直接通过蓝牙与手机、ipad连接吗?
可以,Airblock可以直接和手机、iPad的蓝牙连接。
Q3:软件可以不通过编程直接操控Airblock吗?
可以,Airblock的各个形态都有对应的操控界面,蓝牙连接就能玩。
Q4:蓝牙手柄有什么用?
蓝牙手柄让孩子在没有手机、iPad的情况下也可以玩Airblock,操控体验更好。
Q5:蓝牙手柄需要单独购买吗?
需要,且Airblock仅支持Makeblock官方型号的蓝牙手柄,如需体验建议选购官方的蓝牙手柄。
Q6:蓝牙连接的最大控制范围是多远?
蓝牙与移动智能设备的连接距离需要控制在10米范围内,特别是在水面使用的时候请留意距离。
Q7:Airblock如何充电,时间多久,续航多长时间?
Airblock包装盒中有配套的充电器,可以对电池单独充电。充电约1小时,飞行器形态下续航8分钟,气垫船形态下续航20分钟,DIY形态下续航时间更长,要视运作的模块数量而定。
Q8:Airblock的飞行模块和零配件可以单独购买吗?
可以,Airblock的7个模块、螺旋桨、电池等都可以单独购买,如有需要请访问电商页面选购。

https://list.tmall.com/search_product.htm?q=makeblock+airblock&type=p&spm=a220m.1000858.a2227oh.d100&from=.list.pc_1_searchbutton

如果以上问答没有帮助到您,请直接联系我们!

(售前联系方式)

 

我已经买了Airblock,但使用中遇到了困难?

 
Q1:如何分辨方向?
其中一个模块的螺旋桨底部为红色,该模块为机头模块,其他模块的组合可根据包装信封中的说明书指示进行。
Q2:为什么在飞行器形态下加了防护罩,飞不起来?
飞行器形态不可安装防护罩,气垫船形态下才使用防护罩,请在使用前仔细阅读包装信封中的说明书。
Q3:连接了蓝牙但没有反应、主控不能正常使用,该怎么办?
可以打开Makeblock App,点击“固件升级”,等待升级完成后再重试。
Q4:遇到飞行、降落不稳的情况,该怎么办?
可以打开Makeblock App,蓝牙连接设备后进入“遥控”界面,点击右上角,使用“校准”功能。
Q5:气垫船可以在开阔水面玩吗?
可以在水面上使用,请保证在无风浪的水域中玩耍、防止水溅入电机引发故障。由于蓝牙连接的距离只有10米,请控制运动距离、避免失去控制。
Q6:与App连接后,前进、后退、左右转向等控制方向不准?
请检查模块安装是否正确,可按照说明书中的方向指示重新安装。
Q7:Airblock是否有线上使用指南可以查阅?
有的,请查阅:https://makeblock.com/cn/support/product-materials
另外Makeblock App中也有演示视频可以查看。
Q8:哪里可以下载Airblock拓展包的搭建图纸?
如果以上问答没有帮助到您,请直接联系我们!

(售后联系方式)

 

客服电话:400-893-0004
客服QQ:800182013
Warranty Assurance

Makeblock Limited Warranty

 

  1. Airblock Warranted Parts and Period
Parts Warranty Period
Main Control Module One Year
Battery Six Months (damage to battery shell during use is not included)
Power Modules, Hovercraft Base and  Protective Covers No applicable to this Limited Warranty. Makeblock only replaces the defective parts upon receiving.

Attention 1: Power modules are consumable parts, so they are not applicable to Free Repairs. Users could simply purchase new power modules to replace the damages during use.

2. After-sales Warranty Procedure

Attention 1: If you purchase the product through authorized distributor, please contact the customer service by the authorized distributor first. If the distributor cannot fix the issue, please contact Makeblock Technical Support for help referring to the above chart.

Attention 2: If you purchase it from Makeblock Amazon official store and want to replace the entire kit, please contact Amazon Service Representative.

3. What are Warranty Policies?

  • Replacement: With respect to any defective product for which Makeblock has been notified of the defect within seven calendar days since the date you receive the product, Makeblock will, at Makeblock’ discretion, provide you free of charge a replacement the same product or a latest product with equivalent performance after confirmed the defect by Makeblock or the third party testing laboratories. The replaced item becomes Makeblock’s property.
  • Replenishment: If you find out any missing parts of your products within seven calendar days since the date you receive the product, Makeblock will ship you free of charge missing products or components after confirmed by Makeblock or the third party testing laboratories.
  • Repairs: During the Warranty Period, if you find any performance issue with the product which is covered by this Limited Warranty, Makeblock will provide free service to repair or replace defective components after confirmed the issue by Makeblock or the third party testing laboratories and Makeblock will undertake one-way logistics cost. Regarding the quality issue found at the product which does not apply to free repairs, Makeblock will provide charged repair service to the product after confirmed by Makeblock or the third party testing laboratories. The charge may vary according to the specific products and the damage level.

Note: Regarding the repaired or replaced product, it shall be warranted for two months after the date Makeblock shipped it. If the original product remaining Warranty Period is more than two months, it shall apply to the original Warranty Period.

4. What is not covered by This Limited Warranty?

This limited warranty does not cover any damage caused by: (1) any failure of the product due to does not match the national related standards in the operating environment, including but not limited to overvoltage, overcurrent, lightning, extreme high temperature, extreme high humidity, vibration, (2) external causes such as earthquake, fire, (3) unexpected factors or human behaviors damage the products, such as liquid contact, abuse, oxidation, rust, (4) failure to follow the product instructions to install, use, maintain, store the product, (5) unauthorized modify, decompose, and assemble the product, (6) transportation or storage when the purchaser ship the product back to Makeblock, (7) including but not limited to other non-design, technical, manufacture, quality issue.

5. Special Notes:

  • The packing of the product, free gifts, consumable parts, and mechanical parts are not applying to this Limited Warranty. If you find any damage upon receiving, Makeblock will provide you free replacement. Please check timely the product after the receipt thereof. Makeblock will charge certain fees if you would add packaging, accessories or require refurbishment service.
  • Regarding the warranty issue of products purchasing from China, Makeblock will cover the shipping cost occurred in China, and you need to pay the freight from China customs to your house when Makeblock send the replaced or repaired products back to you.
  • None of any warranty service made by an authorized distributor is covered by this warranty policy, and Makeblock shall not be held liable. In order to receive any benefits from the distributor’s warranty and/or other policies, please keep any documents obtained during the purchase.
  • “Replacement/Warranty Period” are available from the date you receive the product. Please keep the receipt during the purchase.
  • In terms of discontinued products or the products which are going to be discontinued, Makeblock will publish relevant announcement and inform authorized distributors to notify customers the deadline of the Warranty Period. Makeblock and its authorized distributors will terminate the warranty service after the deadline of the Warranty Period.
  • The Limited Warranty does not apply to products that were resold by unauthorized resellers.

 

Note:

You are suggested to contact us via email support@makeblock.com anytime if you have questions about Makeblock products, we will be glad to reply you.

 

 

HOW CONSUMER LAW RELATES TO THIS WARRANTY

THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY HAVE OTHER RIGHTS THAT VARY FROM STATE TO STATE (OR BY COUNTRY OR PROVINCE). OTHER THAN AS PERMITTED BY LAW, MAKEBLOCK DOES NOT EXCLUDE, LIMIT OR SUSPEND OTHER RIGHTS YOU MAY HAVE, INCLUDING THOSE THAT MAY ARISE FROM THE NONCONFORMITY OF A SALES CONTRACT. FOR A FULL UNDERSTANDING OF YOUR RIGHTS YOU SHOULD CONSULT THE LAWS OF YOUR COUNTRY, PROVINCE OR STATE.

WARRANTY LIMITATIONS SUBJECT TO CONSUMER LAW

TO THE EXTENT PERMITTED BY LAW, THIS WARRANTY AND THE REMEDIES SET FORTH ARE EXCLUSIVE AND IN LIEU OF ALL OTHER WARRANTIES, REMEDIES AND CONDITIONS, WHETHER ORAL, WRITTEN, STATUTORY, EXPRESS OR IMPLIED. MAKEBLOCK DISCLAIMS ALL STATUTORY AND IMPLIED WARRANTIES, INCLUDING WITHOUT LIMITATION, WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE AND WARRANTIES AGAINST HIDDEN OR LATENT DEFECTS, TO THE EXTENT PERMITTED BY LAW. IN SO FAR AS SUCH WARRANTIES CANNOT BE DISCLAIMED, MAKEBLOCK LIMITS THE DURATION AND REMEDIES OF SUCH WARRANTIES TO THE DURATION OF THIS EXPRESS WARRANTY AND, AT MAKEBLOCK’S OPTION, THE REPAIR OR REPLACEMENT SERVICES DESCRIBED BELOW. SOME STATES (COUNTRIES AND PROVINCES) DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY (OR CONDITION) MAY LAST, SO THE LIMITATION DESCRIBED ABOVE MAY NOT APPLY TO YOU.

 

Remarks: Makeblock reserves the right, at its sole discretion, to interpret, modify and amend this warranty policy at any time.